Implementation Manager

Bellevue, Washington 98004

Job ID: 215

Hospital-software startup needs another training specialist – STAT!

Heh, heh – I’ ve always wanted to say “ STAT!” like one of those doctors on ER or Grey’ s Anatomy.

Unfortunately, it somehow just doesn’ t work in other contexts: “ Honey, go pick up some eggs at the store – STAT!” “ I’ ll have an iced soy latte – STAT!” “ That was a beautiful wedding, my dear. Now you need to give me grandchildren – STAT!”

Nope – I guess I just don’ t have the kind of life that warrants that kind of exclamatory urgency. (At least, not if I care about anyone actually showing up at my funeral.)

But you know who does? ORhub – a fast-growing software startup with offices in Bellevue, Southern California, Florida, and Arizona. ORHub software helps hospitals and clinics capture surgical data that they can use to improve patient care. The company is on the hunt for an Implementation Manager who can instruct hospitals nationwide in the use of its product.

This position reports to the National Implementation Manager, but definitely requires a strong self-manager who acts with autonomy, creativity, initiative, and responsibility. This is, as the company says, “ a high visibility, customer-facing role which requires acting as the client’ s main training contact.”

The core responsibility of this job is training nurses and other hospital staff in how to use ORHub software. This could involve e-learning, but a lot of it will entail in-person instruction, small group training, and training in the operating room. That means travel, and a good deal of it – ORHub says that while the role will be based in Bellevue, it may require hitting the road 80 percent of the time.

In addition, the person selected for this job will participate in the design and development of product-training tools, and in setting benchmarks for measuring the success of instructional programs. Toward that end, he or she will need to be attentive to requests and comments from customers, and to convey those to ORHub’ s product-development and engineering teams.

The work will include attendance at surgeries and other procedures as hospitals begin using the technology. That means you need to be – as the company delicately puts it – “ comfortable in a surgical environment.” If you faint at the sight of blood, this may not be the gig for you.

ORHub is looking for applicants with five or more years of experience in customer service; learning and development; or account management. The company is interested in candidates with strong overall business intelligence, including meaningful track records in consulting or program development. In addition, health-care experience is a major plus.

If you or someone you know might be interested, get in touch with me – STAT!

PS From PSP: Wow – speaking of hospitals, have you seen this piece about the progress of cancer research at Fred Hutch? They’ re using immunotherapies – treatments that use the body’ s immune system to zap cancer cells. It looks phenomenally exciting, and is deeply heartening for anyone who’ s ever watched a friend or family member battle with cancer. Congrats on all you’ re doing, Fred Hutch – and thank you. ###

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